Refund and Return Policy for Brightxali

Effective Date: March 28, 2025

At Brightxali, we are committed to providing our customers with high-quality products and a seamless shopping experience. However, if you are not satisfied with your purchase, we offer a clear and straightforward refund and return policy.

1. Eligibility for Returns

  • Timeframe: You may return any product within 30 days from the date of delivery.

  • Condition: Products must be unused, in their original packaging, and in resalable condition. Items that have been damaged, used, or altered in any way are not eligible for return.

  • Exclusions: Certain products such as opened software, customized items, or gift cards are non-returnable. Please refer to product-specific return guidelines on our website.

2. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@brightxali.xyz with your order number and the reason for the return.

  2. Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number, which must be included with the returned item.

  3. Shipping: You will be responsible for the return shipping costs, unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method: Refunds will be issued to the original payment method within 7-10 business days.

  • Partial Refunds: In some cases, a partial refund may be granted if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

4. Damaged or Defective Items

If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will issue a full refund or exchange the damaged item, including the return shipping costs.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@brightxali.xyz and we will assist you with the exchange process.

6. Non-Refundable Items

Certain items are non-refundable or non-returnable, including but not limited to:

  • Opened software

  • Customized products

  • Gift cards or vouchers

  • Downloadable content

Please make sure to check the specific return instructions on the product page.

Sales Policy for Brightxali

Effective Date: March 28, 2025

At Brightxali, we strive to ensure a smooth and efficient sales process. Below is an overview of our sales policies.

1. Product Availability

While we strive to maintain accurate inventory levels, Brightxali cannot guarantee that products will always be available. In the rare case that an item is out of stock or unavailable, we will notify you promptly and offer alternatives or issue a full refund if necessary.

2. Order Confirmation

After placing an order, you will receive an order confirmation email. Please review the details carefully. This email confirms that we have received your order, but does not constitute acceptance of your order. Acceptance of your order will occur when we ship your items.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in US Dollars and are subject to change without notice. The final price will be confirmed at checkout.

  • Payment Methods: We accept major credit cards, PayPal, and other secure payment methods through our website.

  • Sales Tax: Sales tax will be applied to your order where applicable, based on your shipping address.

4. Cancellations and Modifications

Once an order is placed, it is processed immediately to ensure fast shipping. As a result, we are unable to modify or cancel orders after they have been confirmed and shipped. If you need assistance, please contact us at info@brightxali.xyz as soon as possible.

5. Shipping and Delivery

Brightxali offers shipping to various locations, with delivery times varying based on your address and shipping method. Please refer to our Shipping Policy for more information about shipping times, methods, and costs.

For any further questions or concerns about our Refund and Return Policy or Sales Policy, feel free to reach out to us at info@brightxali.xyz.

Thank you for shopping with Brightxali!